We are committed to supporting the Privacy Act 1988, which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which we may obtain during the course of our business with you.

The user is responsible for maintaining confidentiality of his account.

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of personal information and generally, what sort of information we collect and how we hold use and disclose that information.

When you provide us with information through our website www.mirzamchocolate.com, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions.

The personally identifiable information we collect from you.

We do not collect personally identifiable information about you, except when you provide it to us. In order to provide you with our products or services, we may ask for personal details such as your name, address, telephone number or e-mail address. Privacy laws allow us to collect your personal information directly from you if it is reasonable and practical to do so. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personally identifiable information as set forth in this Privacy Policy.

You have no obligation to provide any information requested by us however, we may not be able to provide you with the products or services you require should the provision of the product or service depend on the collection of that information, including if the collection of that information is required by law.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Merchant will not pass any debit/credit card details to third parties.

How your personally identifiable information is used

The personally identifiable information that we collect is generally used to provide you with our products or services and to provide you the best customer service possible. We do not use or share personally identifiable information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personally identifiable information to other organisations without your consent.

However we may disclose personally identifiable information to our service providers in connection with providing our product or service to you.

By providing your personally identifiable information to us, you acknowledge that and consent to the following:

  • We may collect and use your personally identifiable information for the purpose disclosed to you.
  • You are authorised to provide such information to us.
  • That any information provided may be disclosed on a confidential basis to our third party contractors, agents or suppliers.
  • All credit/debit cards ’details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’.
  • Merchant will not pass any debit/credit card details to third parties.

If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product, services and event information or promotions (“Opt-In Emails”). If you prefer not to receive such Opt-In Emails, please do not opt-in to receive these emails.

If you have elected to provide us with your contact information, eg. by registering at the Site or in one of our salons, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.

We take care to ensure the privacy of your information is protected, using various software methodologies. However Mirzam.com cannot guarantee the security of any information that is disclosed online.

We are not responsible for security of information provided on any websites that we link to. Please contact those entities to ensure the security of your information.

Keeping information accurate and up to date and opt-out

We take all reasonable steps to ensure that all personally identifiable information we hold is accurate. You may contact us at any time and ask for its correction if you feel that the personally identifiable information we have about you is inaccurate or incomplete.

Keeping information secure

We take measures to ensure your personally identifiable information is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. We store personally identifiable information in different ways, including in paper and electronic form.

We use security procedures to protect the personally identifiable information we hold. Access to and use of personally identifiable information within our organisation is appropriately limited by us to prevent misuse or unlawful disclosure of that personally identifiable information by others.

Disclosure of personally identifiable information

a. Fraud protection and compliance with law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

b. Service providers
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. For example, delivery companies for the Online Salon. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Resolving your privacy issues

If you have any issues you wish to raise with us regarding, or would like to discuss any issues about, our Privacy Policy, please contact us directly by telephone, letter or by email with your issues or queries.

Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

Contacting us

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about the Site’s privacy practices, please contact us by email at cocoa@mirzam.com or:

Kakaw Manufacturing
+9714 333 5888
PO Box 2464
Dubai, United Arab Emirates